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More on the Customer Experience

I just signed up for a "fetaured" app on LinkedIn.  This was the welcome email. 

X-Mailer: PHP/5.2.6-1+lenny2 Content-type: text/html
Message-Id: 20090413191021.E930D1110010@phpapp02.localdomain
Date: Mon, 13 Apr 2009 14:10:21 -0500 (CDT)
Return-Path: www-data@debian.sl.ss
-OriginalArrivalTime: 13 Apr 2009 19:10:28.0644 (UTC) FILETIME=[8210EE40:01C9BC6B]

Hello <strong>jfmconcepts</strong>,<br><br>I'd like to personally welcome you to the World's largest community for sharing presentations.<br><br>XXX is REALLY USEFUL. You can use it to:<br><br>- view & download presentations on virtually any topic under the sun<br>- upload your own presentations (ppt, pdf, odp, pps formats) and share with a global audience<br>- embed presentations into blogs, websites, wikis etc<br>- create an audio presentation using our free slidecasting tool<br>- use our event functionality to send conference invites, archive slide decks, publicise your event etc<br>- use our privacy

Then the upload file button did not work.

I promptly deleted the app.  The customer experience is king for retention.

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